No public Twitter messages.
From Mashable’s article on How Social Media Helps One Small Business Connect with Fans for a Seattle bag business .
“She said the company’s success on social media starts with their bags and that social media tools have given them more powerful ways to connect.” – Darcy Gray, vice president at Tom Bihn bags.
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One of the key comments from Darcy, their VP, is “it occurred to us that our customers and potential customers could get significant value from talking with each other as opposed to just with us”….this is the penny that need to drop with so many brands.
by martyn thomas on February 9th, 2010 at 7:41 am