FRANKthoughts

Our good friends at carsales.com.au & Lookout Mobile have teamed up to bring sports fans the ultimate AFL and NRL iPhone applications for free in 2010.

Last year both apps were available @$3.99 and were the two most downloaded sporting apps in Australia. Aussie Rules live was also the 3rd most downloaded paid app in 09!

All the popular features of 2009 have returned like goal score updates and live text commentary, through to your team’s ladder position and fixture, with the inclusion of in-app integration of footytips.com.au and detailed player stats for the last 10 years.

The carsales.com.au sponsorship is the first of its kind in Australia, in which an iPhone application is available free, in return for sponsorship – “we are huge supporters of both sporting codes and innovative technology solutions and this was a way for us to show support to both mediums”, said Shane Pettiona, Chief Operating Officer of carsales.com.au.

The 2010 Aussie Rules Live & Rugby League Live apps are now available for download so hit the Apple iTunes App store today.

Enjoy & GO PIES!

The times are a changing and the good news is that we can now measure what we’ve all been doing for years…time shift viewing on free-to-air networks and subscription TV using VCRs, DVD-R, TiVo, Foxtel IQ, Austar’s My Star and others

There are three viewing definitions, basically;

 ”LIVE” – viewing TV content as it goes to air

 ”AS LIVE” – viewing TV content at a different time to the live broadcast but within the same day 

 ”TIME SHIFT” – viewing TV content 24 hours after the live broadcast

As i write we have one week’s data…so it’s ambitious to draw any trend conclusions, however here are 8 observations to be getting on with (when i talk about time shifting here it includes ‘as live & ‘time shift’ viewing…makin’ sense?)

 1. News and sport are the least time shifted content (not surprisingly) and drama (particularly US drama) is the most time shifted

2. In the US and UK where such viewing has been in place for several years only 10%-15% viewers time shift

3. The current level for time shifting is only 4% viewers (less than we may have anticipated).

4. The introduction of time shift viewing in Australia has coincided with the establishment of the additional digital channels Go, 7two, One, ABC2 & SBSTWO. The net  effect of these has been a reduction of about 7% viewers on the ‘parent’ networks

5. The loss to digital channels is likely to be made up by time shift viewing

6. We must anticipate that time shift viewers are largely skipping the ads and this may well increase in-programme integration

7. Last ad in break will become more important as ’shifters’ possibly fast forward too far and rewind back to the last ad

8. The networks will no doubt try to increase their rates even more than during their annual negotiations and we can anticipate a ding-dong battle with buyers as the months unfold.

If you have any other questions or points of view please let me know, by commenting below and i’ll get back soonest.

On the weekend I took the kids to see Fantastic Mr Fox. What a wonderful film! It would have to be one of the best ‘kids’ films I’ve seen – quirky, unique, non-stop entertainment underpinned by George Clooney’s brilliance! (Not the point of the story but I thought you should know).

The movie theatre was three quarters full of predominantly Dads with their kids and we all sat through the ads and trailers waiting for the film to begin. Not usually a hotbed of media innovation, the average movie pre-amble is a fairly straight forward affair: first the cheap ads, then the expensive ads, a few movie trailers, a Village or Hoyts plug, lights down and off we go.

On this occasion however we were all shaken out of our comfy daze by a unique and engaging piece of cinema advertising.

One of the expensive ads we saw during the pre-amble was a Federal Govt Spot featuring a melanoma surgeon removing a dangerous mole from a 22 year old girl’s back.

Fairly graphic stuff that had my 8 year old daughter’s hands over her face and my 4 year old boy’s eyes glued to the screen! The message was clear: protect yourself five ways in the sun and you can avoid ending up in his theatre.

A few more ads, a few trailers and just as we thought the movie would begin, the house lights went on, the curtain came down and a male voice began talking about the ad we saw a few minutes ago…. “Hey, that ad to do with skin cancer … was pretty nasty. Did he say 400,000 Australians are diagnosed each year with skin cancer? That’s like 2,000 cinemas like this full of people! They reckon that even short periods of time in the sun unprotected – like the length of the movie we’re about to show – could cause irreversible damage to your skin. So I guess the doctor was right …”

I looked around a saw that most people were listening intently, some nudging each other or simply sitting with puzzled expressions on their face. At the conclusion of this audio-only piece the room went black, the curtain went up and the movie promptly began.

A clever, unexpected piece of cinema advertising and an effective part of the government’s marketing communications mix executed well by the teams at UM and Val Morgan. We certainly took the government’s advice that afternoon at the local pool!

Do you notice the ads in the cinema? How effective do you think they are?

Flicking through the sports section of the weekend paper I was held up by something unusual. At first I didn’t know exactly what it was. Was it the unorthodox ‘fireplace’ format that runs across two pages? Or was it the vastness of the ‘hard working white space’ in the ad? I’d been involved in both of these techniques before so it can’t just be these. There must be more to it. 

Ah hah! Then I realised that unlike regular newspaper ads this did not have a border. Subtle at first, it only took a split second for me to work out that it was an ad for a “Borderless” TV, but it was this split second challenge that had me engaged. In the heavily cluttered world of newspapers, this little example of media innovation was enough to arrest me, make me smile and get me interested in the new product, even when I am not in the market for a telly just now.

The media placement also added to the overall effectiveness of this marketing communications strategy. Newspapers are a highly relevant context in which to display interesting new products, and with Tiger Woods in town the golf pages would be heavily read. Also according to Morgan Plasma/LCD buyers are 32% more likely to play golf than the general population, and over 20% of them watch it on the telly, so a strong target audience composition amongst golf fans.

Great use of press, but unfortunately when I jumped on the web site  the TVs displayed have more borders than Mexico!  You have to dig pretty deep to find any tellies that look remotely borderless which is a bit disappointing given the cleverness of the print campaign. Perhaps a video on the site (and on youtube) showing the telly in action from different angles?

Back in June we first spoke about Guvera . Well  it’s finally launching in a few weeks…15 December we’re told. The Guvera model is based on engagement in favour of the classic advertising-interruption model. From their eDM “Instead of advertising being perceived as disruptive or annoying, Guvera allows the advertiser to align their brand with their customers passions, allowing the brand to become the hero that provides new ways to find and get music, for free.”

If you think about your own experiences in meeting people you’re more likely to end up talking with someone who is approachable and listens rather than someone who just wants to talk about themselves.

 The Guvera approach allows brands to be able to fast-track engagement via an understanding of consumer preferences across a range of crieteria. Registering with Guvera is like speed dating for brands. To register you’ll be asked about your prefences on holidays, sport, music, gadgets & things, web activities, countries, books, films, food and charities. Just the kind of topics any one might ask in getting to know you.

I’m currently reading Mike Walsh’s excellent book, Futuretainment. In this he says “The challenge/opportunity for brands to benefit from an engagement-approach is to shift their brand strategy focus and to start behaving like media companies. Great brands engage consumers through telling stories. By learning more about the stories that surround a brand we can form our own impressions of their products/services and what they mean to our own lives and experiences. As audiences fragment one of the few ways for brands to achieve mass awareness is for their message to be compelling enough for consumers to do the distribution for you.”

It’ll be interesting to see how brands manage this opportunity with Guvera. In this emerging era of brand engagement it is clear that some brands (just like some people) are socially inept and there are likely to be degrees of sensitivity between the one-night stand approach and building longer term relationships.

As Mike says “the future of entertainment is not advertising- the future of advertising is entertainment.”

We asked “In the face of dynamic pull-social media platforms is there a long term future for data bases and pushing information via data bases?”

I’ve been wrestling with this issue for the last few weeks and i’m not sure i’ve resolved my head. The shift in emphasis for me is feeding value-information to an opt-in data base versus having a dialogue. The theory of opt-in data bases is fine but rarely do they deliver on the promise. I don’t know what the norm and i accept that opening rates will vary but an opening rate of 10% or less for most eDM’s might not be far off….even a bit generous. By comparison a healthy dialogue with a brand takes us to a multi-segmented, bespoke relationship.

My view, and i’d love someone to challenge me, is that databases will be dead in 3-5 years as social media chatter eclipses their relevance. Here’s some other opinions.

Tim Pethick, entrepreneur at large, brand guru and founder of Nudie, said

“I don’t believe so. We all find our way onto databases at specific moments of time in relation to a particularly relevant context in that moment of time. Change the context and the time frame and a push to the database just becomes more spam. Consumers want to be in charge and that will mitigate in favour of ‘pull’ based solutions.”

Ben Freund, CEO of goswitch, said

“I believe that data base marketing will always have a place as it gives consumers a chance to register for offers that of interest, and it gives marketers the ability to target their offers for specific market segments.”

Josephine Evans, Marketing Director of Tireworld, said

“When considering our specific industry, we do believe there is a long term future for databases and pushing information via databases.  For most part, the products and services we provide are a need and not a want and as such, databases enable us to cost effectively communicate with our customers with timely and unobtrusive messages.   The ongoing challenge for us is to better educate our employees on the importance of capturing the “right” data so that what we communicate is always meaningful and relevant to our customers.”

Adam Garone, co-founder of Movember, said

“It’s depends how the data base is sourced. If you are purchasing a database from a third party and sending them an e-mail or direct mail then, in my view there has never been any value or long term future in that.  If however your data base has been sourced through building your own community, then there is absolutely a future in continuing to provide valuable and timely information to the data base. The key being valuable and timely information.”

 ”The dynamic pull of social media has added a new dimension to how brands can communicate which presents a huge opportunity.  In this environment the tone of the communication needs to change as you are participating in a two way conversation.  That demands that you are transparent, real, don’t attempt to control the conversation and provide value to the conversation and the community.”

So opinion is fairly evenly split…i still think that databases will die a slow death. Thoughts anyone?

We asked some of our clients “As services in the  marketing industry explode beyond strategy, creative, media, PR, social media, web development, research etc. is the challenge to manage the various suppliers or is the inclination to consolidate?”

Adam Garone, one of the founders of Movember said 

“We will continue to engage the very best staff and agencies to perform these roles.  Some roles such as social media, PR and brand strategy are best done in-house.  Creative, web development and research require a range of technical skills at varying resource levels throughout the year which are best outsourced.  I prefer multiple agencies that are experts in their fields over a multi faceted agencies.”

Josephine Evans, Marketing Director from Tireworld said

“Ideally the preference for us (being a medium sized privately owned company with a small marketing team) would be to consolidate these areas as there would be obvious advantages and synergies using one agency that could provide the whole gamut of services.  Admittedly it may be an initial challenge taking that leap of faith and assigning all services to one company, as the sceptic in me would be concerned that it is less likely that one company could specialise in every marketing service and deliver a better result than individual companies that dedicate themselves to only one specific service.  Considering that agencies are becoming more and more accountable in  delivering results and achieving their clients’ KPIs, maybe it wouldn’t be such a scary thought to entertain.”

Tim Pethick, entrepreneur at large, brand guru and founder of Nudie, said

“As the environment becomes more complex typically service providers become more specialized. We’ve seen this in other industries or professions in the past. For example, accountants and lawyers have become increasingly specialized as the legislative framework has become more complicated. I think the same will inevitably need to happen with marketing services. No one provider can competently span the range of specialties dictated by the explosion of requirements. I think the trend will be for clients to manage a variety of best-of-breed specialist suppliers. This is in the best interests of the client and it also ensures service providers continue to develop deep domain expertise.”

Please join me in thanking these three for finding the time to provide their opinions. I have posted Adam’s photo in honour of Movember 2009 having its official Melbourne launch tonight.

 Next week’s question will be “In the face of dynamic pull-social media platforms is there a long term future for data bases and pushing information via data bases?”

As part of FRANkVizeum’s social strategy for Melbourne’s GPO we’ve just launched our second promotion with the help of our friends from nuffnang and off course GPO’s lovely community manager Sarah Willcocks. As part of the spring racing carnival, Melbourne’s GPO is giving away 3×2 hour personal styling sessions with three of Melbourne’s top fashion bloggers: Fashion Hayley, Lady Melbourne and Sea of Ghosts. The lucky winners will also get their professional shots taken at the GPO and $500 towards their spring racing apparel. For more info visit Melbournesgpo.com, twitter and facebook. Good Luck!

Yesterday i made it to Marketing Now @ the Sofitel in Melbourne. The flavour of the event was “How to use Social Media and Online Marketing to reach customers directly, and keep them.” Here’s Dave and myself courtesy of David Armano, as are all these shots gratefully borrowed from his twitpic

Some spectacularly credible speakers sharing their wisdom yesterday were Gavin servant of chaos Heaton, Laurel silkcharm Papworth and Darren problogger Rowse.

As someone who is hungry for social business learnings i found Laurel and Darren (unfortunately i missed Gavin) both generous and inspiring. I came away enriched and wondered why every seat wasn’t filled. The entry price was a $100 donation, $50 of which went towards thankyou water so it was all very affordable and worthy. One of the concepts Laurel touched on was COI, the Cost of Inaction…worth bearing in mind.

I would say that the majority of marketing directors out there are tussling with the concept of infusing social media into their businesses and brands. With a few exceptions the results so far are indifferent and yet if they’d broken away from the slavery of emails and meetings their understanding could have been mightily accelerated. I wonder if in 12 months the same speakers are assembled there will be a queque to attend?

Moving on…i took the opportunity to promote Nuffnang by stickering the venue at strategic points as in the photo…nicely spotted by Mr A.

For those who missed the event here’s Darren talking about how to promote a blog. This is from his blog not yesterday’s session, but similar content. Laurel’s presentation is available here. Many of her slides are minimalist and need Laurel to do them justice but my favourite slides are 18-24 inc. Judging by the comments flying in on twitter David Armano’s session is along these lines.

The social business challenge as we see it here at FRANkVizeum is to take social to market pitched at a level that integrates a brand’s current investment in paid for media activity and does not leave marketers thinking “What are you talking about?” and “How is this possibly relevant to my brand(s)?”  We have our social media infusion process, some case histories and we run our free FRANkademy session each month to introduce social thinking within a traditional media context. It’s working for us and our clients and i would encourage any brand with just their toes in the water to dive in and splash about.

Anybody who went to MarketingNow (or didn’t) want to add their thoughts?

A year ago, I hadn’t heard of Nuffnang and yet next month I am very honored to be on the judging panel of the inaugural Nuffnang Asia Pacific Blog Awards.

All thanks for our partnership with Nuffnang must go to David Lee, my fellow Director in Nuffnang Australia. Dave approached Ming and Tim, Nuffnang’s co-founders, about our potential involvement, about 11 months ago and since November 2008 we have been building Nuffnang’s blog advertising community in Australia. Today we have over 1,000 bloggers who have signed up to our network with ads seen by 90,000 people daily.

However our numbers are dwarfed by the collective might of Singapore, Malaysia and the Philippines who have over 100,000 blogs with ads seen by 3 million people daily.

The awards have created a frenzy with over 400 bloggers, plus partners, being flown to Singapore for a grand Gala Dinner and accommodation at Nuffnang’s expense. The sponsors are Pringles and The Singapore Tourism Board.

There are 12 blog awards in total Best Blog Shop, Best Food Blog, Best Fashion Blog, Best Parenting Blog, Best Travel Blog, Best Geek Blog, Best Celebrity Blog, Best Entertainment Blog, Best Original Blog Design, Most Influential Blog, Best Hidden Gem and the top award of Region’s Best Blog.

Nominations have closed so now it’s down to the serious job of judging.

As the need for sound social business strategy becomes more apparant in Australia its fascinating to observe how brands are trying to engage with bloggers. Australia is at a relatively early stage of development in terms of engaging the blogosphere and it’s good to be at the forefront of the understanding process. The key consideration in social media is to originate and sustain a healthy dialogue with the view of building a long term relationship.

The challenge for many brands is to recognise this and not to approach the blogosphere with the intent of ‘taking’ or ‘using.’ The opportunity is to give and share, as with any healthy relationship.

The inaugural blog awards is part of Nuffnang’s commitment to our blogger community and i can’t wait until i visit Singapore for the first time in October to witness first hand the raw energy of our Nuffies.