FRANKthoughts

The new ad for ANZ is starting by showing us “a bank” that is very good at ignoring their clients. I really like the lady actress there – she’s so good you’d think she’s working at your branch! The script is so clever, so bizarre and almost too real. Then, in the last five seconds, the ad becomes somewhat like science fiction.  It shows us the ANZ way – a guy/girl (they switch depending on customer’s sex) is welcoming the customer to the branch with a smile and the tag-line “we live in your world”. Wow, I’ve been a client of ANZ for the last seven years and NEVER was I greeted by anyone there. The result? the ad leaves you with the bitter taste of “no truth in advertising” while reminding you that “living in your world” means treating you the same but with a new logo.

But the ad isn’t the only thing broken. It’s the brand communication strategy that needs fixing. If you’re going to claim to be “living in my world” why don’t you have something about it on your website? in branches? How about having a real person helping people out on twitter?

I don’t catch many TV ads these days thanks to Windows Media Centre  but the occasional one slips through when I am not paying attention. I was first drawn in to the latest AAMI Safe Driver Rewards TV spot by the tongue-in-cheek use of an annoying yet comfy Gen X classic ‘What about Me’, and the twit who crashed into the shop .. whilst tweeting…

Then as the stereotypical scenarios rolled out it kept me engaged and entertained. It also appealed to me because, like everyone else, I am the most responsible, safe and best ever driver in the history of driving and it annoys me that I pay for other people’s stupidity. A strong product built on a solid insight. And a well pitched campaign (even if they do drive ‘lorries’ at Badjar Ogilvy) that has generated some good early social media chatter.

After just two weeks there have been over 7,700 youtube views with over 60 positive comments . (they couldn’t all be from the agency could they?)

A quick search of Twitter reveals a similar picture of overwhelming positivity:

can’t get rid of the soundtrack in AAMI’s latest TVC out of my mind “what about me….” it’s been playing in my mind whole night…”

Lol at the aami add lol “I was twittering and drove into thr corner shop” :p

You know that car insurance add for aami, does that dude say he was twittering away before he crashed into the corner shop? Lolol

♫ ♫ ♫ I was twittering away when I crashed into the corner shop ♫ ♫ ♫

What about me it isn’t fair .. Cldn’t help myself AAMI TV ad LOL Lol -AAMI Insurance Ad – What About Me?

And ofcourse the odd whinge (can’t please everyone):

Anyone else cringe over the new AAMI TVC with “What about me?” song (orig by Moving Pictures)? The talent can’t sing, the song is wrong.

With so many fans of the ad I wonder what AAMI are going to do to nurture them? How about a simple facebook ‘what about me’ fan page where they get people talking about their own experiences and scenarios. Maybe incentivise them.

Does this campaign strike a chord with you too?

On the weekend I took the kids to see Fantastic Mr Fox. What a wonderful film! It would have to be one of the best ‘kids’ films I’ve seen – quirky, unique, non-stop entertainment underpinned by George Clooney’s brilliance! (Not the point of the story but I thought you should know).

The movie theatre was three quarters full of predominantly Dads with their kids and we all sat through the ads and trailers waiting for the film to begin. Not usually a hotbed of media innovation, the average movie pre-amble is a fairly straight forward affair: first the cheap ads, then the expensive ads, a few movie trailers, a Village or Hoyts plug, lights down and off we go.

On this occasion however we were all shaken out of our comfy daze by a unique and engaging piece of cinema advertising.

One of the expensive ads we saw during the pre-amble was a Federal Govt Spot featuring a melanoma surgeon removing a dangerous mole from a 22 year old girl’s back.

Fairly graphic stuff that had my 8 year old daughter’s hands over her face and my 4 year old boy’s eyes glued to the screen! The message was clear: protect yourself five ways in the sun and you can avoid ending up in his theatre.

A few more ads, a few trailers and just as we thought the movie would begin, the house lights went on, the curtain came down and a male voice began talking about the ad we saw a few minutes ago…. “Hey, that ad to do with skin cancer … was pretty nasty. Did he say 400,000 Australians are diagnosed each year with skin cancer? That’s like 2,000 cinemas like this full of people! They reckon that even short periods of time in the sun unprotected – like the length of the movie we’re about to show – could cause irreversible damage to your skin. So I guess the doctor was right …”

I looked around a saw that most people were listening intently, some nudging each other or simply sitting with puzzled expressions on their face. At the conclusion of this audio-only piece the room went black, the curtain went up and the movie promptly began.

A clever, unexpected piece of cinema advertising and an effective part of the government’s marketing communications mix executed well by the teams at UM and Val Morgan. We certainly took the government’s advice that afternoon at the local pool!

Do you notice the ads in the cinema? How effective do you think they are?

There’s nothing better than to start the new year with some fresh ideas. The Customer Learning Curve is showing that your target audience is made of different people in different stages of their relationship with your brand. Check it out and let me know what you think:

Is it the PR agency? the advertising agency? the marketing department? Whoever it is they need to practice what they preach. They need to be familiar with the tools, to know the language and have guidelines to follow. They need to have something to measure with both short and long term goals. They need to provide value for your customers and business. Can anyone do it?

Here’s something from Seth Godin in his post “Watch the money“: If you’re in the music business but you never buy tickets or downloads, can you really empathize with the people you’re selling to?… if you work for a non-profit and you don’t give money to charity, what exactly are you doing in this job?… Money is more than a transfer of value. It’s a statement of belief. An ad agency that won’t buy ads, a consultant who won’t buy consulting, and a waiter who doesn’t tip big—it’s a sign, and not a good one”.

If there is one rule when it comes to building your brand and business social assets it is to buy it from the people who invest in it themselves. They have probably faced the same problem you’re facing and have the hands on experience to build a sustainable social business solution. Do you think brands should have a community/social officer?

Flicking through the sports section of the weekend paper I was held up by something unusual. At first I didn’t know exactly what it was. Was it the unorthodox ‘fireplace’ format that runs across two pages? Or was it the vastness of the ‘hard working white space’ in the ad? I’d been involved in both of these techniques before so it can’t just be these. There must be more to it. 

Ah hah! Then I realised that unlike regular newspaper ads this did not have a border. Subtle at first, it only took a split second for me to work out that it was an ad for a “Borderless” TV, but it was this split second challenge that had me engaged. In the heavily cluttered world of newspapers, this little example of media innovation was enough to arrest me, make me smile and get me interested in the new product, even when I am not in the market for a telly just now.

The media placement also added to the overall effectiveness of this marketing communications strategy. Newspapers are a highly relevant context in which to display interesting new products, and with Tiger Woods in town the golf pages would be heavily read. Also according to Morgan Plasma/LCD buyers are 32% more likely to play golf than the general population, and over 20% of them watch it on the telly, so a strong target audience composition amongst golf fans.

Great use of press, but unfortunately when I jumped on the web site  the TVs displayed have more borders than Mexico!  You have to dig pretty deep to find any tellies that look remotely borderless which is a bit disappointing given the cleverness of the print campaign. Perhaps a video on the site (and on youtube) showing the telly in action from different angles?

This week saw the combined efforts of LeoBurnett Melbourne, Blackwood Communications Group NZ & FRANkVizeum Melbourne help launch SEEK’s new brand advertising campagin ‘If it exists’.

The idea works on the promise that jobseekers can find whatever job they can think of on the website. The TVC’s have been shot in a mockumentary style to explore the work day life of employees with quirky roles such as a cannon safety inspector and a shopping trolley mechanic.

The campaign is running across both Australia & NZ, with our media investment heavily focused on TV, Radio & Outdoor.

Meet the stars of the new TVC’s below (produced by LeoBurnett Melbourne):

Greg Walters is a talented Shopping Trolley Mechanic and Damien Mashall is obsessed with cannon safety.

Have you considered a career change lately?

Clever use of social media tools such as Blogs, Facebook, Youtube and Twitter can create value for organisations in many ways. From simple research and monitoring  of consumer sentiment, to improving customer service and building a tribe of passionate fans, these online tools can help you get closer to more of your customers. But should every brand get closer to their customers? More importantly, do customers want to be closer to every brand?

I caught up on Friday with Steve Pask, Web Manager Marketing & Communications at Worksafe Victoria who believes that Social Media is not always for everyone.  Steve believes that Social Media can be a great tool for companies who have a group of followers that are genuinely interested in their product, or to help set the record straight if bloggers get their facts wrong, but it’s not always the best option for brand marketing purposes.

At Worksafe Steve has been looking at social media for a quite a while and trying to work out the role it could play in their marketing mix. Would enough people really want to follow and interact with Worksafe on a daily basis? As important as workplace safety is, does the return warrant the investment required to properly execute a broad social media strategy?  For a company like WorkSafe, more traditional forms of media may be more effective. Eg.
 
We agreed however that there could be a role for bringing together groups such as the 6-8,000 ‘Return to work’ co-ordinators who reside in different companies right across Victoria. These guys do important work and could really benefit from sharing their experience and knowledge. An online forum hosted by Worksafe might be a great way to bring them together, improving their skills and enabling them to feel more connected.
 
Whatever the role of Social Media in your organisation it should simply be an enabler of natural forces rather than a forced conversation.

Andrew Mudgway (no “e”) joins us today, 17 years after he began his career in advertising with George Patterson Bates. Mudge (with an “e”), as the industry knows him, has worked his way through Patts, DDB, OMD, Zenith Optimedia and latterly Austereo. Now at the sagacious age of 37 he has seen the wisdom of joining FRANkVizeum.

Clearly a smart guy Mudge’s forte is marketing communications and brand strategy. In addition to being responsible for the Carsales Network portfolio of sites including homesales.com.au Mudge will also have a senior role in helping to run the FRANkVizeum business.

We’re very happy to have Mudge onboard and we’d ask you to join us in wishing him every success.

To celebrate Melbourne Spring Fashion Week, Melbourne’s GPO is holding their ‘Fashion at Altitude’ runway parades next Wednesday 2nd September.
There will also be special offers and designer in store appearances on the Wednesday at Melbourne’s GPO shopping day from 10am – 8pm.
The Melbourne’s GPO media launch took place yesterday and got great coverage including home page of The Age online.
A great way to kick of the new website launch which is all about fresh, good, fashionable content!