FRANKthoughts

I’m not overly optimistic about the United Nations Climate Change Conference in Copenhagen. In fact I don’t believe the answer will come from politicians. I think it needs to come from economists, entrepreneurs and the market. We need to change the debate from “saving the world” (which unfortunately doesn’t carry enough punch) to “making money”. What does this has to do with branding?

At the moment, all countries (brands) are more or less the same. Everyone is looking for someone else to lead or to come up with the best excuse for not cutting emissions. This is the chance to leapfrog. If I was pitching for the brand called Australia I would pitch a strategy taking the lead on environmental AND economic growth for it to become Australia’s next export in terms of knowledge, products and services. Investing in new sustainable energy solutions, social entrepreneurship and green collar jobs is not a “pie in the sky” anymore – New York is already committed to a greener buildings and better energy use: “New York City Council voted overwhelmingly to pass the Greener, Greater Buildings Plan – a package of bills aiming to reduce New York City’s carbon emissions by almost 5%, create more than 17,000 jobs, and save New Yorkers $700 million dollars a year in energy costs.”

In five years the Australia brand can be recognised as a global leader in sustainable housing solutions, environmental living, bio-fuels, and more. This move will have a positive effect on wild life (therefore tourism dollars),  Education (therefore more money from overseas students) and improved health care with huge benefits to the economy (less money spent on health = more money spent on other things like education). What do you think? Can we do it?

During the last six months we had the pleasure of having around 300 people join us for a two hour social strategy session followed by drinks at FOG. As the year comes to a close we would love all the people who attended to have the presentation handy and the people who missed out to have a taste of the action.

FRANkademy has three parts:
1. twitter for brands.
2. Blog networks eg. Nuffnang.
3. Social business strategy case study – Melbourne’s GPO.

So here it is. Please feel free to comment, suggest improvements, share and tweet if you find it useful.

The improved FRANkademy will be back next year. If you’d like to be notified please put your name + email here.

Thank you everyone. We had a blast.

This post is not about “social media”. It’s about media that is social. What’s the difference?

“Social Media” (Or earned media) is the collective term used for everything involving twitter/facebook/blog/youtube/flickr etc. It’s usually about listening, engaging and growing a community.

Media that is social is the sort of media that supports an idea by providing a community participatory solution. Here’s an example: Pavegen is the first commercial pavement that creates energy from people’s footsteps. The electricity produced is used to power signs, lights and information kiosks. The pavegens can be branded and will actually work nicely with a promotion leading people (literally) to a specific store.

It seems everyone is a winner: The brand gains publicity for the unique approach and saves on electricity bills. The consumer gets a better “experience” and the environment gets some help.

Here’s another example showing how The city of Denver is using parking meters to help raise money for homeless people in Denver.

It’s simple, Every time you put money in the meter you support food, shelter and care for the homeless people in your area. How many people will avoid paying for the meters now? How many people will feel better paying for their parking space? How good will the council look? Here’s from the Mayor: “This grassroots campaign is projected to raise roughly $100,000 per year giving the general public a constructive way to help Denver’s homeless. “The donation meter demonstrates yet another innovative way in which this community is responding to Denver’s Road Home and our commitment to ending homelessness” – Mayor Hickenlooper.

The real social media isn’t about twitter or youtube. It’s about people doing something together, a bigger idea and making things better.

Would love to hear about more examples of real social media. Got some?

Many brands are already using online to the max. A combined effort of search, content and social profiles can get your website noticed, talked about and shared. But maybe social media isn’t for everyone?

I believe this is what’s happening while you sit on the fence:

1. Your competitors are moving in and away – Are your competitors on twitter yet? It’s safe to say one of them is already using these tools. It means that they’re getting the following and attention that could have been yours. They’re also becoming more advanced, knowledgeable and familiar with future tools and marketing techniques making the gap between you even bigger.

2. No investment means no return – Do you own assets or are you paying rent? When no investment is made in the social space and all you do is pay for traffic the only return you see is the return you paid for. Social media is an asset. It GROWS in value. It means your money is invested rather than spent. Two years after starting this blog many of our new business prospects find us online without us paying a single dollar on search.

3. Missing out on word of mouth and traffic – Do you have an opinion about your industry? Do you have specific knowledge you can share that will help people? If the answer is yes then you have two options. Talk to people at bbq’s, networking events and elevators or choose to do the same thing online. Social media is conversation. It’s a place for you to demonstrate value, teach, help and foster an interaction between your customers. You’ll be surprised how powerful one post can be. Social sites are also the top traffic referring sites: 20% is the amount of loyal traffic Facebook brings in as a referring site, making it the most valuable source of traffic.

4. Spending resource and money – Research, customer service and product testing cost a lot of money. What if you can reduce this cost by 10%? How about using the resources you have in a way that saves time? Social media is a great research, testing and customer service tool. Take a look and discover what people are saying about your brand right now?

5. Internal communication, education and innovation suffers – How many of your employees are on social networks? How many of them are encouraged to talk about you online and have the tools to do so? It’s safe to say most of the people you work with have a presence on at least one social network. If you’re not in it you’re missing out on them communicating and sharing your brand with others. You’re also not providing self expression on the company blog or the opportunity to learn from others in the company. Innovation is a word that comes up a lot when talking about business advantage – when there is no place to communicate ideas and opinions in the company, it takes longer to innovate.

6. Missing out on talent – Every business needs to get young talent in. Most of them now communicate online and use these tools for work. If you don’t have a social media play you might be missing out on the best talent out there. The last three people employed by FRANkVizeum came from a social network/blog interaction. Our positions are usually posted on twitter and linkedin which makes the process of finding the right person a lot easier (and cheaper).

7. Not fishing for knowledge – The internet (i can’t believe i’m writing this but hey) is an ocean of knowledge. But you need to talk to the fisherman to catch the best fishes. Other people in social mediums are fishing constantly and if you’re not there you’re not enjoying the most up to date knowledge available. If you’d like to know more about social media and how to start a social business strategy you’re invited to RSVP for the last FRANkademy for 2009.

What do you think? Are these points valid? Do you have any other examples for the cost of inaction?

As part of FRANkVizeum’s social strategy for Melbourne’s GPO we’ve just launched our second promotion with the help of our friends from nuffnang and off course GPO’s lovely community manager Sarah Willcocks. As part of the spring racing carnival, Melbourne’s GPO is giving away 3×2 hour personal styling sessions with three of Melbourne’s top fashion bloggers: Fashion Hayley, Lady Melbourne and Sea of Ghosts. The lucky winners will also get their professional shots taken at the GPO and $500 towards their spring racing apparel. For more info visit Melbournesgpo.com, twitter and facebook. Good Luck!

After an elaborate digital strategy process (aka Immersion) we’re very proud to launch Melbourne’s GPO new website.How did we start? The brief was to create GPO’s online experience. Here’s what we did:

1. Created an annual digital strategy which includes SEM, SEO and most importantly the community element that works alongside our media plan, creative, events and PR.
2. Found and employed the right person to manage the community of Melbourne’s GPO lovers and retailers (Welcome Sarah Willcocks -  Hi Sarah!)
3. Developed the new website with a strong focus on fashion editorial followed by an annual content plan featuring articles, photos, videos, competitions, events and more. Check out our first competition for your chance to win VIP tickets to GPO’s exclusive ‘Fashion at Altitude’ evening parade as part of Melbourne Spring Fashion Week on Wed 2nd Sept-  here.
4. Started a youtube, facebook, twitter and flickr profiles with measurement and management in place. (We didn’t jump at the tools. These were picked from the research and support our goals)
5. Understand that this is only the beginning, not the end product.

I’d like to thank all the people who worked on the project so far and to our clients ISPT and Tracey Winn.